From mboxrd@z Thu Jan 1 00:00:00 1970 Received: by 10.90.79.9 with SMTP id c9cs33409agb; Tue, 3 Nov 2009 08:24:59 -0800 (PST) Received: by 10.224.93.77 with SMTP id u13mr99188qam.226.1257265499007; Tue, 03 Nov 2009 08:24:59 -0800 (PST) Return-Path: Received: from rubyforge.org (rubyforge.org [205.234.109.19]) by mx.google.com with ESMTP id 31si292216qyk.53.2009.11.03.08.24.58; Tue, 03 Nov 2009 08:24:59 -0800 (PST) Received-SPF: pass (google.com: domain of sup-talk-bounces@rubyforge.org designates 205.234.109.19 as permitted sender) client-ip=205.234.109.19; Authentication-Results: mx.google.com; spf=pass (google.com: domain of sup-talk-bounces@rubyforge.org designates 205.234.109.19 as permitted sender) smtp.mail=sup-talk-bounces@rubyforge.org; dkim=neutral (body hash did not verify) header.i=@googlemail.com Received: from rubyforge.org (rubyforge.org [127.0.0.1]) by rubyforge.org (Postfix) with ESMTP id A7A303C8058; Tue, 3 Nov 2009 11:24:58 -0500 (EST) Received: from mail-bw0-f216.google.com (mail-bw0-f216.google.com [209.85.218.216]) by rubyforge.org (Postfix) with ESMTP id 3B62B1858292 for ; Tue, 3 Nov 2009 11:20:53 -0500 (EST) Received: by bwz8 with SMTP id 8so8127397bwz.19 for ; Tue, 03 Nov 2009 08:20:52 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=googlemail.com; s=gamma; h=domainkey-signature:received:received:date:from:to:subject :message-id:mail-followup-to:references:mime-version:content-type :content-disposition:in-reply-to; bh=of6Ggba5gm7hCmekexFTRWNfBPkXQfW9iglFCWxDXKA=; b=e+a2tAjx8TwNCV/lDcHpLg65Sy3c/FbQ+TcxofKvU/hhnoned4xljNetkAZvkQKkcb 686T6p1hJtQC/l4ILB5EVe9fHce2+a3KRMfIxmeLRLkGD9vNxyZaFBzAl4wA+/7nGQ8H +y/SIHazt20rYe6ONF36JzQy2bOlCz47Hwsdc= DomainKey-Signature: a=rsa-sha1; c=nofws; d=googlemail.com; s=gamma; h=date:from:to:subject:message-id:mail-followup-to:references :mime-version:content-type:content-disposition:in-reply-to; b=ohGMqPi33ZmxG7LrV7RwUzQEL+xBbRXHXx4bml++XJoVczB4lZUxP6CY52Ou0e0HOm htlR1ClaDjFS6j6QMFuLRkyxzyIu6Ja3TmaqlUUdESyc0A9l391Q/HSIVg8JyjxaVgWB gXeixsq+0b09x+03NUj1pn1Nuw6MUp+kIbjw0= Received: by 10.204.33.194 with SMTP id i2mr161533bkd.146.1257265251977; Tue, 03 Nov 2009 08:20:51 -0800 (PST) Received: from localhost (f048220033.adsl.alicedsl.de [78.48.220.33]) by mx.google.com with ESMTPS id 28sm590943fkx.59.2009.11.03.08.20.51 (version=TLSv1/SSLv3 cipher=RC4-MD5); Tue, 03 Nov 2009 08:20:51 -0800 (PST) Date: Tue, 3 Nov 2009 17:20:47 +0100 From: Sebastian Schwarz To: sup-talk Message-ID: <20091103162047.GD2963@pineapple.q.wohnheim-jahnplatz.de> Mail-Followup-To: sup-talk References: <1257111816-sup-4397@peray> <1257169654-sup-6224@masanjin.net> <02055f053011496a2dcb9085b7e7535f@localhost> <1257261315-sup-977@masanjin.net> MIME-Version: 1.0 Content-Disposition: inline In-Reply-To: <1257261315-sup-977@masanjin.net> Subject: Re: [sup-talk] Choosing a bug tracker for Sup X-BeenThere: sup-talk@rubyforge.org X-Mailman-Version: 2.1.12 Precedence: list List-Id: User & developer discussion of Sup List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Sender: sup-talk-bounces@rubyforge.org Errors-To: sup-talk-bounces@rubyforge.org On 2009-11-03 at 07:16 -0800, William Morgan wrote: > Is it a pain to set up? I have never installed, administered or used RT before, but curiously digging around its homepage I found this: http://bestpractical.com/rt/features.html praises it as "Easy to install". However on http://wiki.bestpractical.com/view/HomePage it says: > RT doesn't come with a formal, formatted users or administrators > guide, but it's likely most of what you need to know to use and run it > is contained somewhere within this wiki, so look around a little, be > patient... and try not to install RT on a Sunday night when you need > to run it in production on Monday: it's big, and learning how to set > it up can take some time. Can anyone with more experience with RT comment on this? Moreover I'd like to advertise/suggest [Roundup][1]. Apart form a slim web interface -- [here][2] Python's issue tracker as an example -- it also offers a fully functional [email interface][3], which allows -- from what I understand -- creating, discussing and setting properties like status and labels of issues. As a note on the ease of installation: Roundup's [documentation on installation][4] begins with: "Set aside 15-30 minutes." But again I have no personal experience to back this claim up. Can anyone comment on this or Roundup in general? [1]: http://roundup.sourceforge.net/ [2]: http://bugs.python.org/ [3]: http://roundup.sourceforge.net/docs/user_guide.html#e-mail-gateway [4]: http://www.roundup-tracker.org/docs/installation.html#installation _______________________________________________ sup-talk mailing list sup-talk@rubyforge.org http://rubyforge.org/mailman/listinfo/sup-talk