From mboxrd@z Thu Jan  1 00:00:00 1970
From: nicolas.pouillard@gmail.com (Nicolas Pouillard)
Date: Sat, 06 Jun 2009 16:36:12 +0200
Subject: [sup-talk] [RFC] Bounce messages
In-Reply-To: <1244291795-sup-1695@ntdws12.chass.utoronto.ca>
References: <1243817649-7642-1-git-send-email-bwalton@artsci.utoronto.ca>
	<1244217075-sup-4385@entry> <1244283371-sup-2895@ausone.local>
	<1244291795-sup-1695@ntdws12.chass.utoronto.ca>
Message-ID: <1244298935-sup-5932@ausone.local>

Excerpts from Ben Walton's message of Sat Jun 06 14:44:15 +0200 2009:
> Excerpts from Nicolas Pouillard's message of Sat Jun 06 06:16:55 -0400 2009:
> > I don't get the purpose of this, how it is different from hitting 'D' to send
> > again the same message?
> 
> Look at the From: header when you do that.  It gets set to _your_
> address.  You could use D, edit the from address to that of the
> original sender and then fire to achieve the same effect (although I'm
> not sure how it handles attachments, etc), but that's a lot of typing
> for a common action.  I also believe that with D, since you're
> injecting a new message with original content, that you'd lose much of
> the original header info.
> 
> The idea is that when you 'bounce' the message, it's akin to you
> having had a .forward in place at MTA delivery time.  Redirect, not
> forward.
> 
> My biggest use case for this is bouncing mail sent to me personally
> asking for support into our ticket system.  The original sender will
> see the autoreply with the ticket id, etc because the From: header
> contained their address.  Colleagues using other mail clients lacking
> this feature will forward mail to the ticket system which sees them
> get the replies.  They then have to go into the ticket and set a
> proper 'requester' address for further correspondence on the ticket.
> 
> I remember when I discovered this feature in mutt how weird I thought
> it was.  It wasn't long before it was in common use for me though.
> 
> Does that make sense?

It does! Thanks for the explanation.

-- 
Nicolas Pouillard
http://nicolaspouillard.fr